IT Technical Support Analyst

  • Nyon
  • Posted: Apr 29, 2021

To join our dear client, a specialist in medical devices in Vaud Canton, where they need an IT Technical Support Analyst to complete their brilliant team. If you are naturally meticulous and meet all the below criterias you are made for this job!

Your Responsibilities

  • Ensure all tickets are prioritized in order of urgency/impact to the business, allocate tickets to internal teams and follow up to ensure SLA targets are achieved and the escalation process;
  • Ensure timely issue identification, resolution, and escalate high priority and complex issues exceeding SLA timeframe to appropriate technical support team;
  • Deploy and install standard images, software packages, drivers, and operating systems anti-virus and user applications;
  • Manage communications to the business from Service Desk announcements in case of major outage;
  • Manage all machine builds for new starters and current staff including laptops, desktops and mobile devices;
  • Manage users, groups and permissions through Microsoft Active Directory;
  • Maintain assets, inventory and configuration management database (CMDB);
  • Serve as the first point of contact for all Quotient employees needing assistance from IT for service delivery and support.

Your Profile

  • Degree in Information Technology or Certificat Federal de Capacit√© (CFC);
  • Minimum 6 years on a similar role preferably in a regulated manufacturing environment;
  • Experience in Software & Hardware installation/configuration and support;
  • Experience in working in close collaboration with large variety of teams at all level of the organization;
  • Knowledge of TCP/IP networking, and related network services (DNS, SMTP, DHCP), technologies (Windows OS (8.1 & 10));
  • Excellent analytical and problem-solving abilities with excellent attention to detail;
  • Excellent spoken/written English and French;
  • Potentially on-call agreement at a later stage.

For more information, please contact Nabil BELAIDI at: itc@axepta.com

Nabil BELAIDI

Nabil BELAIDI

IT Recruitment Specialist

Arnaud Soulhat

Arnaud Soulhat

IT Recruitment Specialist

Abdallah MOHAMED

Abdallah MOHAMED

IT Recruitment Specialist

IT TECHNICAL SUPPORT ANALYST

Apr 29, 2021IT TECHNICAL SUPPORT ANALYSTNyon Poste fixe Temps plein itc@axepta.com IT

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