IT support Technician

Pour rejoindre le département IT d'une multinationale, nous avons plusieurs postes à pourvoir dans différentes villes de Suisse Romande: Genève - Lausanne - Fribourg - Neuchâtel - Bienne.

Responsabilites :

  • Provide assistance to computer users, troubleshoot problems, provide solutions, provide technical support
  • Support and update hardware and software installations in an international company
  • Support users' IT requests from open to resolution in time
  • Maintain and develop documentation for IT department
  • Install, maintain and support user’s hardware and software in a Windows environment
  • Creation of user’s account according policy and security rules
  • Install, maintain and monitor the ticketing system (SPOC, dispatch, reporting)
  • Monitor system, servers, devices and infrastructure according to the team
  • Create and maintain documentations for the IT department and user’s need
  • Administrative tasks for the department

Your Profile :

  • Familiar with hardware installation and maintenance
  • Familiar with Microsoft solution (Office 365, Teams, SharePoint, user’s management, Active Directory, Microsoft Office/Office 365, Outlook, Shared network drives, Group policies and GP updates, Video conferencing, WebEx, Pulse Secure VPN Client and Cisco Telephony, Wireless access issues, OneDrive, OKTA, Sharepoint)
  • In-depth knowledge of a ticketing platform
  • Recognized skills to create and maintain documentation
  • Excellent oral and written communications skills in French and English (B2),
  • Have a creative and agile mindset - be resourceful to deliver results
  • Demonstrate ownership - be solution-oriented
  • Show respect and trust - cooperate & listen to other’s opinions
  • Confident and comfortable with user’s interactions
  • Ready to share with a collaborative team
  • A minimum of 2 years of experience in a similar environment
  • Helpdesk, with a ticketing system in an international company

For more information, please contact Arnaud SOULHAT at: it@axepta.com

Arnaud SOULHAT

Arnaud SOULHAT

IT Recruitment Specialist

Nabil BELAIDI

Nabil BELAIDI

IT Recruitment Specialist

Abdallah MOHAMED

Abdallah MOHAMED

IT Recruitment Specialist

IT Support Technician

Apr 16, 2021IT Support TechnicianSuisse Romande Permanent Job it@axepta.com IT

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