IT Service Desk Engineer

Our client, a prestigious international insurance company based in Lausanne is looking for a IT Service Desk Engineer to complete their team. Scroll down and see if this job is for you!

Your Responsibilities

  • Manage incidents or requests from users and other staff members, take ownership of and responsibility for the tickets and prioritize.
  • To accurately record, update and document requests using the IT service desk system
  • To create user accounts and reset passwords ensuring that the correct permissions and data security are applied.
  • To create, maintain and publish relevant support documentation in order to assist all users in the quick resolution of their incidents and service requests. Where necessary, liaise with and/or refer support requests to other IT staff members in the organizations.
  • Investigate faults, user incidents and requests for support and/or information and take the most appropriate actions in order to reach a satisfactory resolution.
  • Monitor the progress of requests for support and ensure that users and other interested parties are kept informed.
  • Continually seek opportunities to increase customer satisfaction

Your Profile

  • Holder computer science degree
  • At least 5 years work experience in Service Desk
  • Strong client relationship & customer service experience
  • Possess general understanding in the areas of infrastructure, database and system design
  • Understands Internet, intranet, Extranet and client/server architectures
  • Maintains awareness of new and emerging technologies
  • Good ITIL v3 Foundation knowledge – certified v3 would be a plus
  • Fluent in French, German and English: understanding of all languages in both spoken and written form
  • Willing to learn more languages would be an asset
  • Self-starter, time oriented individual with good time management.
  • Team player with the ability to work with local and international team members.
  • Excellent interpersonal and communications skills (written and spoken)

For more information, please contact Nabil BELAIDI at: nb@axepta.com

Nabil BELAIDI

Nabil BELAIDI

IT Recruitment Specialist

Arnaud Soulhat

Arnaud Soulhat

IT Recruitment Specialist

IT Service Desk Engineer

May 4, 2021IT Service Desk EngineerLausanne Full Time itc@axepta.com IT

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