Desktop Support Engineer

  • Geneva
  • Posted: Oct 15, 2021

We are looking for one of our prestigeous client in Geneva, is one of the leading asset manager company, a Desktop Support Engineer. You will join the IT team, primarily responsible for the maintenance and support of the firm’s global desktop and VDI environment. This team also provides telephone and user-facing support to the trade floor, VIPs and other Group offices.

Your Responsibilities

  • Administration of VMWare Horizon VDI environment
  • Active Directory administration
  • Provide direct support for all client applications and hardware including:
  • Windows 10 / Windows 7 / Mac OS
  • Office 2016
  • TCP/IP (DNS, DHCP etc), VPN
  • Miscellaneous third party tools
  • In-house built Excel addins and applications
  • HP workstations, laptops and printers
  • New user setup, hardware installation, permissions, application testing, moves
  • Setup, installation and documentation of support procedures
  • Proactive monitoring of the environment and PCs using various tools
  • Provide White Glove support to VIPs
  • Ensure that all user service requests are logged, processed, and monitored according to company procedures
  • Collaborate with IT counterparts and vendors

Your Profile

  • VMWare VSphere Suite Administration
  • Active directory administration including GPO
  • Exchange 2016 user administration
  • Used to working to best practice methodologies such as ITIL
  • Microsoft Office Suite.
  • Market data applications; Bloomberg, Eikon
  • Good understanding of control and delivery principles – Projects, Change Management
  • PowerShell scripting
  • Understanding of build and client distribution architectures (SCCM)
  • Excellent communications skills
  • Fluent in English and French
  • Excellent triage/problem diagnosis skills
  • Excellent analytical troubleshooting skills and attention to detail
  • Ability to quickly assess situations and adapt accordingly
  • Able to multitask and prioritise well
  • Energetic, enthusiastic and well organised
  • Must be a self-starter who will work well in a busy team
  • Awareness of the role of IT in the business
  • IT – min 5 years’ experience, most recent 3 years within Financial Services
  • ITIL Service Management Foundation

For more information, please contact : Nabil BELAIDI: nb@axepta.com

Nabil BELAIDI

Nabil BELAIDI

IT Recruitment Specialist

Arnaud Soulhat

Arnaud Soulhat

IT Recruitment Specialist

Desktop Support Engineer

Oct 15, 2021Desktop Support EngineerGeneva Full Time Permanent Job nb@axepta.com IT

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